Information technology managers have traditionally recruited based on skill set. As information technology teams have expanded from developers and DBA's to roles with softer skill sets -Project Managers, Business Analysts, Quality Assurance Analysts- this focus has become less and less effective. Successful teams require some technical experts who have significant experience in the applicable technical domain. However as team role compositions change, innovation reshapes technology landscapes, and resource attrition significantly impacts project success; information technology managers should more heavily weigh an applicant's professional characteristics over their technical skillset. Prospective team members who demonstrate professionalism, a results-oriented focus, adaptability to change, a sense of ownership, a commitment to constant learning, and who fit into the team culture will more effectively drive organizational success. Once the right resource is found, comprehensive onboarding, consistent training, and clear communication of performance expectations create the conditions for team members to accelerate organization results.